eZee GuaranteeHow the guarantee applies
As the makers, we guarantee against possible material or construction defects. Provided the following conditions are satisfied:
-Proof of purchase. The guarantee starts on the date of purchase.
-Only the first owner is entitled to the guarantee.
- The bike is guaranteed for 1 year, this comprises of the frame, fork, all mechanical and electrical parts, except normal wear and tear items.
-1 year for the battery up to 70% depth of discharge from its original rated capacity. This can be verified by the eZee dealer you've purchased the bike from.
How the guarantee does NOT apply
-When the bicycle is used negligently of results in damage due to traffic accident.
-Damage ascribed to normal wear and tear.
-Poor maintenance, or modifications that no longer complies with regulations or original technical specifications.
-Damage due to external causes.
-The bicycle is put up for hire.
-The battery pack is used incorrectly or tempered with. This also applies during charging.
-Copensatory costs arising from damages or accidents, or cost incurred by the loss of the bicycle's usage.
How the guarantee covers
-Original defective parts that are sent to the manufacturer for assessment will be replaced by the same or equal value part.
-Labor and transportation charges are not included. These are borne by the owner.
-eZee exclusively makes the decision whether or not the guarantee applies.